Robin Glenn Pedigrees, Inc.

P.O. Box 1459

Physical: 2103 N. Old Hwy. 81

El Reno, OK 73036

(405) 262 3244 – Fax (405) 262 9317

 

 

Refund Policy

 

Robin Glenn Pedigrees, Inc. (RGP) aims to provide accurate documents to the public.

 

While our software and site should enable almost everyone to be able to print or save their purchased information, Robin Glenn Pedigrees, Inc. cannot warrant that any specific customer will be able to print, save or edit its document. However, RGP’s technical support is more than willing to assist you in changing your settings or browser so you are able to print or save your documents. You agree to answer any questions and otherwise assist our technical support team in determining why your computer is unable to fully utilize our site’s features. Our technical support will respond to your requests as soon as possible during our regular business hours.

 

RGP has minimal control over how a customer prints or saves a document as the printing and saving is controlled by your browser’s preferences and your printer’s fonts.

 

Given the above facts and the fact that there is an accounting overhead with each order and further accounting overhead to manually refund any sale, RGP makes it a general policy to not refund any sales.

 

Having said that, RGP wants its customers to be happy with each purchase. In the event an error has occurred on an RGP document, RGP will correct that error to the best of RGP’s ability, and will issue a corrected version of the exact same document free of charge.

 

Should you decide to close your RGP account, a refund in the amount of your remaining balance, less RGP’s banking and credit card fees, will be issued to you in the form of a company check sent by U.S. Mail.